Waiora Wear Return and Refund Policy

Waiora Wear is committed to providing superior service and a pleasant shopping experience for all its customers. To this end, our return and refund policy is designed to ensure maximum satisfaction while adhering to specific conditions. Please carefully read the following guidelines regarding returns and refunds.

1. 100% Return Guarantee on New Products

Waiora Wear offers a 100% return guarantee on all new products. Customers can return any new item under the specified conditions, except for sale items. This guarantee does not apply to promotional products.

2. Return Shipping Costs

Return shipping costs are not covered by Waiora Wear. Customers are responsible for the shipping expenses incurred when returning products. Waiora Wear is not liable for any fees incurred during the return process.

3. Return Notification Period

Returns must be reported within 30 days of receiving the item. Returns requested after this period will not be accepted. It is crucial to adhere to this timeframe to ensure eligibility for a return.

4. Exchange of Sale Items

Waiora Wear cannot exchange sale items, even in cases of incorrect sizing. Customers are encouraged to ensure the correct size is selected before purchasing promotional items.

5. 100% Guarantee on Defective Items

Waiora Wear offers a 100% guarantee on all defective items. If a product is received with manufacturing defects, it may be returned for a full refund or exchange, depending on the customer's preference.

6. Return Process

To initiate a return, customers must send an email to support@waiorawear.com. Once the return is approved, detailed instructions will be provided to complete the return process.

7. Mandatory Return Form, Instructions, and Destination

Returns without a properly completed return form cannot be refunded. It is essential to include this form with your return to ensure the correct processing of your request. Please also follow the instructions provided during the return process. The return package must be sent to our warehouse in Asia at the address provided upon approval of the return. It is mandatory to return the package with a tracking code (track & trace). If these instructions are not followed or the package does not arrive at our warehouse, we will unfortunately be unable to process the refund.

Conclusion

Waiora Wear strives to ensure customer satisfaction. By adhering to this return and refund policy, Waiora Wear ensures that all returns are processed efficiently and fairly. For any questions or clarifications, please contact our customer service at support@waiorawear.com.